Reimagining Museum Visits

In a world where attention spans are shorter than a TikTok scroll and visitor demands evolve daily, attractions must deliver speed, accuracy and personalization all at once. Enter the AI-powered Shift concierge: your front-line captain who answers exhibit questions, processes visitor reservations and supports voice interactions, around the clock, without the need for coffee breaks.

By offloading routine interactions to Turno, staff can rediscover their passion for storytelling and curation, while guests experience no-delay assistance and tailored recommendations. Whether it’s highlighting the rare Impressionist collection, sharing behind-the-scenes curator insights, or securing a spot in tonight’s exclusive “after hours” tour, Turno ensures each visit is as seamless as it is memorable.

Overcoming Operational Challenges
Museums juggle an ever-growing list of inquiries—from exhibit schedules and ticket availability to special events and accessibility accommodations. Peak times, like school holidays or blockbuster exhibit launches, can overwhelm front-desk teams, leading to long queues and missed upsell opportunities. Turno integrates directly with your CRM and booking systems to manage these high-volume touchpoints:

• Real-Time FAQ Handling: Answers to hundreds of common questions without human intervention.

• Dynamic Scheduling: Automatic ticket or tour booking based on real-time availability.

• Multilingual Support: Engaging international guests in their native language, boosting satisfaction ratings.

Real-World Impact & ROI
Early adopters of Turno’s AI concierge have seen:

• A 30% reduction in front-desk inquiry volume during peak periods, letting staff focus on VIP experiences.

• A 20% increase in ancillary sales (guided tours, audio guides, special exhibits) driven by timely, personalized suggestions.

• 24/7 engagement, capturing late-night online bookings and after-hours questions that previously went unanswered.

Looking Ahead
As museums evolve into hybrid physical-digital destinations, Turno is your partner in innovation—continually learning from each interaction to offer smarter recommendations and deeper guest insights. Ready to elevate your institution’s reputation, streamline operations, and create unforgettable memories? Turno’s AI concierge is just a conversation away.